Mind Body and Beyond Center


13500 Sutton Park Drive South, Suite 203 | Jacksonville, FL 32224

Policies & Procedures – Mind Body and Beyond Center
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Policies & Procedures

Mind Body and Beyond Center / Policies & Procedures

Policies & Procedures

Our fully integrative wellness center features some of the most unique holistic therapies and some of the top practitioners in Jacksonville.


At Mind Body & Beyond Center we wish everyone to have a positive and rewarding experience.  Bearing that in mind, we’ve established a few guidelines to ensure that both you and our staff are treated with fairness and respect

New Client Procedures

We recommend arriving 15 minutes prior to your first scheduled appointment time so that you may fill out necessary forms, process payment and prepare for your healing session. We invite you to enjoy complimentary refreshments and relax in our nurturing healing environment while you wait for your session to begin.


If you would like to eliminate time spent doing paperwork in our office, you can download and fill out the new client forms ahead of time here


Please keep in mind that the practitioners have a busy schedule and your session time may be shortened if you arrive late for your appointment.

Time of Service Payments

We are a fee-for-service practice. Mind Body and Beyond does not accept insurance or offer direct insurance billing and requires payment at the time of service. Please check with your provider and plan for requirements for out-of-network provider reimbursement.


*We will provide necessary paperwork of diagnosis and service rendered for out-of-network client reimbursement, if that is in accordance with your insurance policy. Please call our office for more information.

Cancellation Policy

Cancellation Notices:

Mind Body & Beyond requires a 24-hour notice to change or cancel appointments. Appointments cancelled or rescheduled in less than the required time will be billed at 50% of the cost of services. Appointments booked for the same day are considered confirmed and cannot be cancelled without being billed 50% in accordance with our cancellation policy.



In the event of a no-show, the client is responsible for 100% of the service fee. Missing an appointment without calling causes hardship for the practitioner and someone else who may have been denied that appointment time. We appreciate your consideration as this allows us to serve those in need of our services.


Thank you for your understanding and for the respect of our practitioners and the space.

Confirming Appointments

Due to most of our appointments being scheduled a week or more in advance, we require a confirmation response within the two days leading up to your appointment.


An email or text reminder will be sent 48 hours prior to your scheduled appointment time.  If we have not received a confirmation response 24 hours before your appointment,  we will attempt to confirm by calling the phone number we have on file.


Please confirm your appointment at least a day before via email, text, or phone call  so that we may continue to reserve  your space. If we do not hear from you two days prior to your appointment, the practitioner may assume you can no longer keep the appointment.

Workshop & Class Enrollment

You can reserve your space by calling or emailing the office, by registering on the MINDBODY App, or you can RSVP on our Mind Body & Beyond Center Facebook Event Pages.


If a student is unable to attend a prepaid workshop and notifies MBB more than 24 hours in advance, they will receive a full refund.  If canceling with less than 24 hours of the scheduled workshop time, the student’s account will be credited the in the amount of the prepaid class.  If a student registered for a workshop does not show up or call to cancel, no refund or account credit will be given.  This policy is to ensure we have an accurate count, allowing space for all those interested in attending our workshops & classes.

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